In consideration of the payment of subscription fees we will provide you a non-exclusive, non-transferable access and use of the Services. The use of the Services are subject to the terms of this Agreement.
You will remain responsible for Users compliance with this Agreement.
We will use reasonable efforts to make the Services available three hundred sixty-five (365) days a year, 24 hours a day, other than for routine or emergency maintenance and force majeure events including, without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or cloud web service provider failures or delays or any other reasons which are beyond our reasonable control. Wherever, practical, we will only conduct routine maintenance between hours of 8:00 pm Eastern Standard Time on Fridays and 10:00 pm Eastern Standard Time on Sundays, or any time after 8:00 pm Eastern Standard Time and before 7:00 am Eastern Standard Time during the week.
We may make changes in the Services that we determines in our sole discretion to be necessary and appropriate.
We will use reasonable commercial efforts to preserve all Software and Service functionality at the level previously provided to you.
During the term of Purchased Services, we will provide technical support to you, including providing access to a member of our support services staff via online chat, email or telephone help line.
You agree that your purchases hereunder are not contingent on the delivery of any future functionality or features of the Services.
We may, without your prior consent, modify or delete any of the features of the Services provided that such modifications or deletions are based on reasonable commercial factors with the intent of improving the Services and that such modifications or deletions do not have a material adverse impact on the Services.
We may, without your consent, substitute old features with new features that have similar or improved functionality or as necessary to meet any applicable legal, regulatory or industry-standard requirements or demands.
We shall not modify the technology utilized in, features or functionality of our systems in a manner that would significantly adversely affect your use of or ability to use the Services, without your prior written consent.
If you provide us with notice of any objection to modification or deletion with such thirty day notice period, the parties agree to discuss such objections and negotiate in good faith towards a prompt resolution.